Return Policy



Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to:

Schmidt/Hennig GbR
Koolbarg 32c
22117 Hamburg

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sample-withdrawal form

(When you want to withdraw your purchase, please fill out this form and send it back to us.)

– To Schmidt/Hennig GbR, Koolbarg 32c, 22117 Hamburg, Deutschland, support@cr-

– I/we () hereby revoke the contract concluded by me/us () for the purchase of the following
goods ()/the provision of the following service ()

– Ordered on (*)/received on (*)
– Your name
– Your address
– Your Signature
– Date

(*) Delete where inapplicable.

From WooCommerce template.

Need help?

Contact us at for questions related to refunds and returns.